01
Route and credentials
The company decides which Matten endpoint and credential path an approved AI caller may use.
For enterprise AI platform and security leaders
Let AI act in production—without giving up control.
Matten gives approved AI callers a company-controlled path into critical systems. Scope what each caller can reach, apply route policy before execution, revoke access when needed, and keep the action, result, and caller-supplied business reason together for investigation and recovery.
The controlled path
From scoped access to recovery context
- 01
Approved caller and scoped access
- 02
Route policy before execution
- 03
Action, result, and reason record
- 04
Revocation, investigation, and Judgment Ledger
The production boundary
AI is ready to act. Your control model is not.
Useful AI workflows often stop when they need production write access. A direct tool path can give the caller more authority than the workflow needs and leave the company without one place to scope, expire, or revoke that path.
Broad service-account credentials make the trust decision larger. If an AI-made change later goes wrong, operators can be left reconstructing the caller, action, outcome, and business reason across application logs and private AI sessions.
Best fit: regulated and high-consequence organizations with 500–4,999 employees, a scaling AI program, and consequential actions spanning multiple AI clients or business systems—where a named platform, security, or operations owner needs a controlled production path and a usable record across related actions.
Control plus decision context
Control the action first. Preserve the reason with the result.
The governed route applies company-owned caller and tool policy. The business reason supplied by an AI or represented user stays connected to the action, can support candidate precedent, and can guide later review. Authorized company owners decide what to approve, and policy comparison is opt-in.
Illustrative enterprise example
1Capture the “why”
Without Matten
The “why” stays behindRole removed after a team merge
not attached
Action movesEnd Jordan’s employment Friday at 5 PM
The “why” stays in the chat or AI workflow—not with the action.
With Matten
AI or represented user supplies the business reason
GoalSafe, complete dehire
ScopeHR · payroll · access · devices · ownership
UnknownBilling admin rights
Matten requires + attributes
Business reason travels with actionEnd Jordan’s employment Friday at 5 PM
Missing context appears before action.
2Bind the record
Without Matten
Separate system fragments
Identity off
Payroll stopped
Billing access?
no shared record
Logs hold fragments.
With Matten
Matten binds + preserves
Caller-asserted reasonRole removed after a team merge
request · attempt · response · observed effect · unknown
Identity + payroll recorded
Devices + owner transfer recorded
Billing removal missing
The stated reason stays linked to the attempt, response, observed effect, and unknowns.
3Propose candidate precedent
Without Matten
Identity off
Payroll stopped
Billing access?
manual reconstruction
No candidateNothing is sent for approval
Teams rebuild judgment by hand.
With Matten
Bound records can surface a repeated pattern
Billing removed
Owner transferred
Same check repeated
Matten proposes a candidate
Candidate — not policyCheck billing access and owner transfer on every dehire
route to authorized reviewers
Human reviewHR + IT
Matten proposes a candidate; authorized company owners approve, edit, or reject it.
4Approve and scope precedent
Without Matten
Person memoryHR and IT remember the checklist
HR caseIT ticketManager memory
leaves when people or tools change
Every case remains an island.
With Matten
Company owns the approved memory
Human-approved precedentApproved dehire precedent
Dehire
Access removal
Account transfer
An approved, scoped precedent can become shared company memory.
5Compare the next request
Without Matten
New requestBilling access omitted
search chats · tickets · people
Review?
Proceed?
Escalate?
prior cases stay disconnected
Start over—or repeat the gap.
With Matten
New requestBilling access omitted
Approved precedentBilling removal expected
compare
Example company-policy resultFlag + escalate
Feedback loopDecision and observed result return to the record; the broader outcome may remain unknown.
Precedent guides review; company policy still decides.
AI or represented user supplies the business reason → Matten requires, attributes, binds, and preserves it → Matten can propose a candidate → authorized company owners decide → company policy and upstream authorization decide whether an action may proceed. Matten does not collect chain of thought, certify truth, or replace authorization. Precedent comparison or enforcement requires company opt-in.
Illustrative workforce flow: a caller-supplied reason stays with the dehire record, Matten can propose a candidate precedent, authorized HR and IT owners decide, and company policy may flag missing billing access on a later request.
The company boundary
Your endpoint. Your policy. Your off switch.
The enterprise is the buyer and owner. AI providers can call the route and support the integration. They do not own the company’s credentials, policy, revocation boundary, or history.
02
Scope and route policy
The company sets the allowed sources, profiles, tools, elevation, quota, expiry, and revocation rules.
03
Trace, review, and recovery context
Caller, policy, action, result, observed effect, and business reason stay connected under company-defined data rules.
A clear role boundary
The AI explains. Matten controls its route and keeps context.
This is business context, not model mind-reading. The AI or represented user supplies the reason. Matten’s role is to make that reason required on the governed path, keep its source clear, and preserve it with the action record.
Matten’s role
- Apply policy on the Matten-controlled route
- Require the caller-supplied reason
- Attribute it to the AI or represented user
- Bind it to the action and result record
- Preserve it under company policy
Not Matten’s role
- Read hidden chain of thought
- Explain the model on its own
- Certify that the reason is true
- Replace upstream authorization
- Perform remediation or automatic rollback
Where this matters
When AI needs to write, carry credentials, or recover from a change.
The more an action matters, the less your company should have to reconstruct its reason from logs, chats, and human memory.
01
Blocked production writes
Move an admitted action through a governed path when a direct tool connection creates too much uncontrolled authority.
02
Broad credential paths
Keep reusable system credentials behind company-owned caller, tool, elevation, quota, expiry, and revocation rules.
03
Slow investigation
Give operators a connected caller, action, result, observed effect, and business reason when they investigate a change.
For AI and agent providers
Building AI that needs to act in customer systems?
See how your AI can supply the business reason and use a path the customer controls—without making Matten the agent or asking you to send the full conversation.
Common questions
The boundaries matter as much as the promise.
Who supplies the business reason?
The acting AI client—or the user it represents—supplies it. Matten requires the reason, attributes it to the caller, connects it to the action, and preserves it. Matten does not create the explanation itself.
Does Matten read prompts or chain of thought?
No. Matten does not need the full AI conversation, private chain of thought, or a transcript. It uses a bounded business-facing reason supplied by the AI or user.
Does Matten prove the reason is true?
No. The record is an attributed statement from the caller or user. Matten can keep that statement and its evidence status connected to what happened, but it does not certify truth.
Does a saved reason authorize an action?
No. A saved reason only connects context to an action. Matten’s access controls and the business system’s own permissions still decide whether the action may be attempted.
Does Matten replace identity or application permissions?
No. Your identity provider, application policy, and system-of-record permissions keep the authority they already own. Matten governs its route and tools; it does not replace upstream business authorization.
What does the company own?
The enterprise owns the route, credential policy, approved callers, tool scope, and the visibility, retention, correction, deletion, and export rules for its Judgment Ledger.
What happens if the governed path is unavailable?
If the governed path cannot apply company policy and preserve the record, the important action stops instead of bypassing controls.
Does Matten automatically roll back an AI-made change?
No. Matten preserves the governed caller, request, native response, observed effect, and business reason as a clearer starting point for investigation. Operators and native business systems still own diagnosis, remediation, and rollback.
Is Matten a compliance product?
No compliance outcome is promised. A company-owned action record may help with review and governance, but regulatory duties and results depend on the company, system, use case, and applicable law.
A production path your company controls
Let AI act without giving up the boundary.
Talk with Matten about the AI workflow, production action, credentials, policy, and off switch your company needs to own.